Privacy Policy

Effective Date:

May 23, 2025

Last Updated:

May 23, 2025

At CallReview AI, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, platform, and services (collectively, the “Service”).

1. Who We Are

CallReview AI LLC
254 Chapman Road
Newark, DE 29702
United States

If you have any questions or concerns about this policy, contact us at [email protected].

2. Information We Collect

We collect the following categories of information:

a. Account Information

When you sign up, we collect your name, email address, company name, and billing information.

b. Usage Data

We collect usage statistics and analytics about your interactions with our Service, including timestamps, clicks, and feature usage.

c. Zoom & Calendar Integration Data

If you connect a third-party service like Zoom or Google Calendar, we collect:

Meeting metadata (title, date/time, participants, etc.)Transcripts or recordings if providedCalendar event details (title, time, attendees).

d. Communication

If you contact us, we store communications including emails and messages. We do not knowingly collect sensitive personal data (e.g., health, biometric, or government ID information), and you should not upload or share such data through our platform.

3. How We Use Your Information

We use your information to:

Provide and maintain the Service

Analyze and review calls for insights and summaries

Respond to support requests

Improve user experience and functionality

Send service-related emails (e.g., billing, usage alerts)

Detect, prevent, and address technical issues or misuse

4. Legal Basis (for EU/UK Users)

We process your information:

Based on contractual necessity (to provide the Service)

With your consent (for connected accounts like Zoom)

To comply with legal obligations

For our legitimate interests (improving services, preventing fraud)

5. Sharing Your Information

We do not sell your personal information. We may share it with:

Vendors & Service Providers (e.g., hosting, payment processors, analytics tools)

Zoom, Google, or other integrated platforms when explicitly connected by you

Legal authorities when required by law or in response to valid legal requests

Successors in case of a business merger or acquisition

6. Data Retention

We retain your data as long as your account is active or as needed to provide the Service. You may request deletion of your data by emailing [email protected].

7. Data Security

We use industry-standard encryption, secure servers, and access controls to protect your data. However, no system can be 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have rights to:

Access or correct your data

Delete your account

Object to or restrict processing

Export your data (data portability)

Withdraw consent at any time

To exercise your rights, email us at [email protected].

9. Third-Party Links

Our platform may include links to other services. We are not responsible for the privacy practices of those third parties.

10. Children’s Privacy

Our Service is not intended for users under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the platform.

12. Contact Us

If you have questions about this policy or how we handle your data, contact:

Jake Hare
Email:

[email protected]
Address: 254 Chapman Road, Newark, DE 29702, USA